Refund policy
Return & Refund Policy At thebbcio, we want you to be satisfied with your purchase. If you are not completely happy with your order, please contact us at rookiesuoou@gmail.com and we will do our best to help. Return Window You may request a return within 30 days after receiving your order. To be eligible for a return, the item must be unused, undamaged, and in its original packaging with all tags, accessories, manuals, and included parts. Non-Returnable Items For hygiene, safety, and product-specific reasons, the following items may not be eligible for return unless they arrive damaged, defective, or incorrect: - Personal care and hygiene products - Beauty, cosmetic, and skincare items that have been opened or used - Underwear, swimwear, socks, and similar intimate items - Food, supplements, or perishable goods - Customized or personalized products - Gift cards - Final sale or clearance items Damaged, Defective, or Incorrect Items Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at rookiesuoou@gmail.com. Please include your order number and clear photos or videos of the issue so we can review it quickly. Return Process To start a return, please contact us at rookiesuoou@gmail.com with your order number and reason for return. Returns must be approved before being sent back. Items returned without prior approval may not be accepted. Return Shipping Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to our error. Original shipping fees are non-refundable unless required by applicable law. Refunds Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund. Order Cancellations If you need to cancel or change your order, please contact us as soon as possible at rookiesuoou@gmail.com. Once an order has been processed or shipped, we may not be able to cancel or modify it.